Returns & Exchanges

At Serendipity Australia, we take pride in the quality of our gourmet food products and offer a full refund or replacement if your items arrive damaged or do not meet our high quality standards. Due to health and safety regulations, we cannot accept returns for change of mind on food items once they have been delivered.

Return Process

• 1.
  Report the Issue

  Contact our customer service team within 48 hours of delivery with your order number and details regarding the quality issue or damage.

• 2.
  Provide Evidence

  Email clear photographs of the product, the packaging, and the batch number to help our quality control team investigate the discrepancy.

• 3.
  Assessment Process

  Our team will review your claim within 3 business days to determine if a refund, store credit, or replacement is the appropriate resolution.

• 4.
  Resolution Delivery

  Once approved, replacements will be dispatched immediately or refunds will be processed back to your original payment method within 5-7 business days.