Frequently Asked Questions
Everything you need to know about our gourmet Australian treats.
Where does Serendipity Australia ship to?
We currently offer nationwide shipping across Australia. For international inquiries, please contact our support team to discuss specific customs regulations for food exports to your country.
How are perishable items packaged for transit?
All temperature-sensitive products are packed in insulated thermal liners with reusable gel ice packs to ensure they arrive in perfect condition, even during the Australian summer.
Can I return food products if I change my mind?
To ensure health and safety standards, we cannot accept returns on food items for change of mind. However, if your order is damaged or defective, please reach out within 48 hours for a replacement or refund.
Are your products suitable for people with specific allergies?
Each product page includes a full ingredient list and allergen warnings. Please note that our products are packed in a facility that also handles nuts, dairy, and gluten.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. Processing times may be slightly longer during peak holiday seasons.
Do you offer wholesale pricing for retail partners?
Yes, we love partnering with local boutiques and cafes. Please visit our 'Wholesale' page to submit an application and view our bulk pricing catalog.